1. 15-Minute Hyperlocal Delivery Model
At My Blog, we operate a network of strategically positioned neighborhood dark stores and fulfillment hubs. All grocery items, fresh produce, and FMCG essentials are picked, fresh-checked, securely packed, and handed over to express delivery riders within 5 minutes of order placement.
2. Delivery Timelines & Operating Hours
- Standard Delivery Hours: Our delivery service operates 7 days a week, from 6:00 AM to 11:00 PM.
- Delivery Duration: Most orders within our primary micro-hub radius are delivered in 15 to 25 minutes. During periods of heavy rain, high traffic congestion, or festive demand, delivery may take up to 35-45 minutes.
- Store Pickup: Customers opting for in-store pickup can collect their packaged orders within 10 minutes at any of our retail outlets.
3. Shipping Charges & Fees
We believe in transparent, upfront pricing with zero hidden handling surcharges:
- Free Delivery: All grocery orders with a cart subtotal of ₹199 or above receive 100% Free Express Delivery.
- Nominal Delivery Fee: Orders under ₹199 incur a small nominal delivery charge (typically ₹15 to ₹25), clearly displayed in the cart and checkout breakdown.
4. Real-Time Tracking & Notifications
The moment your order is confirmed, you receive an automated notification containing your unique Order ID and a live tracking link. You can track preparation, packing, and rider arrival at any time using our Live Order Tracking Page →.
5. Quality Packaging & Cold-Chain Maintenance
We take utmost care in safeguarding food freshness. Perishable dairy, butter, eggs, ice creams, and fresh vegetables are packed in temperature-controlled insulated pouches with food-grade safety seals. Fragile items (such as eggs and glass jars) are cushioned separately.
6. Failed Deliveries & Customer Availability
Our delivery partner will attempt to call your registered phone number upon arriving at your address. If the customer is unavailable, unreachable, or refuses delivery without valid defect reason after multiple call attempts, the order will be returned to the local hub. Perishable items in such orders cannot be refunded once dispatched.
7. Damaged in Transit or Missing Items
Customers are encouraged to inspect their package at the doorstep. If any item is damaged during transit, leaked, or missing from the bag, please notify our support team immediately at support@example.com or via WhatsApp at +91 98765 43210. We offer an immediate free replacement or instant refund under our Cancellation & Refund Policy.